RooNet IT

Why RooNet IT?

- Over 10 years of experience.
- Same day, after Hours and weekends service.
- We do ACCEPT credit cards and Cash.
- No Fix No Fee* – If we cannot find the problem or offer you a fix or solution then you’ll pay nothing!

Services

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PC & Laptops 

We can troubleshoot issues on your Windows PC or Apple products, assist with new PC Setup, hardware such as RAM Upgrade, install Software such as anti-virus, Printer etc.

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Network Setup

We can help with home and office network setup, router, wifi modem and firewall setup, printer and scanner setup, Email setup and last but not least assist with NBN  Setup.

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Backup & Recovery

We can assist with Backup critical data, recover accidentally deleted data, assist setting and saving data to cloud. And transfer data to external hard drive and between computers.

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Security

We can help with Virus, Spyware, Trojans removal. And provide Virus prevention and protection solutions, setup parental controls, remove unwanted software to speed up PC or Laptop.

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IPHONES, IPADS AND OTHER TABLETS

- Assist with new setup.
- Setup parental controls.
- Virus provention and protection.

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HARDWARE AND SOFTWARE ORDERS

-We can repalce computer or laptop parts and offer you best guranteed prices.

Pricing

Make use of time.

We charge minimum 1 hour labour charge. 95% of problems resolved within first hour. If issue resolved within 30 mins we happy to assist with other computer issues. If job requires more than 1 hour our technician will inform you and then you let technician know if you decide not to go over 1 hour.

No Call out fees.

Unlike many of our competitors we do not charge a separate call out fee and travel fees. Our time starts from when we arrive at your location.

No Fix No Charge*.

If we can not provide solution to your problem we will not charge.
Here are some examples of Solutions but not limited to these solutions such as buying third party softwares anti virus etc. buying new hardware or software, cost involved with third party for data recovery. Our charges does not include any parts or hardware or third party cost.

Home users
$100 /per hour

- Over 95% problems solved within 1st One Hour.
- $50 for every half hour after first hour if required.
- No call out fees.
- We will find a solution to your problem, or we won’t charge you.
- Same day, Weekend and Public Holidays Surcharge Extra. $50 one off fee.

Business and Enterprise
$130 /per hour

- Over 95% problems solved within 1st One Hour.
- $65 for every half hour after first hour if required.
- No call out fees.
- We will find a solution to your problem, or we won’t charge you.
- Same day, Weekend and Public Holidays Surcharge Extra. $50 one off fee.

Contact us

Mobirise Website Builder

Connect With Us

Phone

0470 626 100

Email

support@roonet.com.au

Working Hours

Mon-Fri: 9am-6pm
Sat: 10am-4pm
Sun: 10am-2pm

FAQ

Do you charge any cancellations fees?

No, If you give us a minimum of 24 hours notice if you'd like to cancel a booking due to unforeseen circumstances.

Do you charge a credit card surcharge?

Never. Not on any cards

Do you offer service agreements to small business?

After the photoshoot, I will provide you with a private online gallery where you can view and download your edited photos. You'll receive a password-protected link that you can share with friends and family.

Why do you charge a one-hour minimum?

At RooNet we do not charge for travel time, by having a one-hour minimum, we can send a Technician to your home or office. We provide a level of service unmatched by any competitor, and all work is backed by our Technicians Promise and Guarantee.

Why do you charge a one-hour minimum?

After the photoshoot, I will provide you with a private online gallery where you can view and download your edited photos. You'll receive a password-protected link that you can share with friends and family.

What happens if I am not happy with the service?

Customer satisfaction is our priority, and we are constantly monitoring each technician’s performance. We promise to delight all our customers, so if you are ever not 100% satisfied, please get in touch with us!

Why is there a charge for same-day service?

The same-day service charge lets us be on call seven days a week, including holidays, and allows us to keep extra technicians on standby for your emergencies. If you don’t need us today, we can usually come by the next business day at no extra charge to you.

What happens if it takes longer than an hour?

Most repairs can be solved in the first hour. However, if the technician expects that it will take longer, he or she will usually know within the first 15 minutes. The technician will give you options, and you can decide how you want to proceed.

What happens if the repair takes less than an hour?

Since most repairs are completed in under an hour, we encourage our customers to make the most of any extra time. It could be general computer questions, need to check second laptop or PC, need to check printer issues, need system clean up etc.

What if my computer is broken and it can’t be fixed?

Sometimes, if there is serious damage to your computer, we encourge customer it is a better investment to buy a new one than to pay for a repair. If we find that’s the case, you can utilise the technician’s time to back up your data and then have the technician come back to transfer it to a new computer and help you set it up instead.

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