Unlike many of our competitors we do not charge a separate call out fee and travel fees. Our time starts from when we arrive at your location.
We charge minimum 1 hour labour charge. 95% of problems resoved within first hour. If issue resolved within 30 mins we happy to assist with other computer issues. If job requires more than 1 hour our technician will inform you and then you let technician know if you decide not to go over 1 hour.
If we can not provide solution to your problem we will not charge.
Here are some examples of Solutions but not limited to these solutions such as buying third party softwares anti virus etc. buying new hardware or software, cost involved with third party for data recovery. Our charges does not include any parts or hardware or third party cost.